Cancellation & refunds
For subscription cancellation, billing questions or a refund request, contact support@xpertclient.net.
Request a cancellation
Email your name, subscription email or reference, and the date you would like your subscription to end. Ask for written confirmation of the effective cancellation date and any final charges. Do not include full payment-card details.
Confirm the applicable notice period, renewal date and treatment of any unused charging allowance before subscribing. Your agreed subscription terms determine when cancellation takes effect.
Request a refund or billing review
For a billing error, service issue or refund request, email the transaction date, amount, receipt reference if available, and a description of the issue. Refund eligibility and any amount depend on your agreed subscription terms, the circumstances of the request and applicable rights.
Confirm any provisions for unused energy, partial billing periods, service interruptions or prorated refunds before enrollment. This website does not publish a standard refund window or proration schedule.
Keep your information secure
Please do not email card numbers, security codes or banking credentials. A receipt reference and the relevant transaction details are sufficient to begin a billing inquiry.